Credit Claim Policy

To ensure fair and efficient resolution of any issues with delivered produce, we have established the following credit claim policy. All claims must adhere to the guidelines below:

1. Notification Period:

• All credit claims must be reported within 48 hours of delivery.
• Claims submitted after this window may not be eligible for credit or replacement.

2. Required Documentation:

For a claim to be processed, the following must be provided:
Proof of Delivery (Signed bill of lading or receipt)
Clear Photos/Video of the damaged or defective produce
Detailed Description of the issue (quantity discrepancy, quality defects, etc.)
Product Lot/PO Number (if applicable)

3. Claim Submission Process:

• Email: Send claims to ap@frescoproduceinc.com with the subject line: "Credit Claim – [PO # / Delivery Date]"
• Phone Notification (Followed by Written Documentation): Call our sales representative immediately, then submit supporting evidence via email.

4. Claim Review & Resolution:

• Our team will review the claim within 3-5 business days.
• If approved, we will issue:
  • A credit memo for future orders, or
  • A replacement shipment (subject to availability and freight charge).
• If denied, we will provide a detailed explanation.

5. Exclusions & Limitations

• Claims may be denied if:
  • The product was not stored properly after delivery.
  • The buyer failed to inspect the produce promptly.
  • Documentation is incomplete or unclear.
  • Notification exceeds 48 hours
  • Proper documentation isn't provided
  • Temperature abuse is evident (per logs)
  • Damage occurred after proper delivery
  • Carrier damage wasn't properly documented at transfer.
  • Other circumstances not listed here may affect claim

6. Third-Party Liability

Buyer assumes responsibility for: 

                     Claims against their arranged carriers

• Proper loading procedures
• Maintaining cold chain during transit